Privacy Policy

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Little Light Disability Services respects your privacy and is committed to handling personal information carefully, respectfully and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy and health-records laws.

WHAT INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and residential suburb
• Contact details for family members, guardians, representatives or support coordinators
• Information about the support services you are interested in
• NDIS funding and plan-management information
• Information about your goals, preferences and support needs
• Health, disability and other sensitive information where it is reasonably necessary and collected with consent or as otherwise permitted by law
• Information provided through our website, Facebook, Instagram, Meta lead forms, email, telephone or other communications
• Website information such as your IP address, browser type, device information and interactions with our website

You may contact us anonymously or using a pseudonym where this is practical. However, we may need certain identifying and contact information to respond to an enquiry, assess whether we can provide suitable support or deliver services safely.

HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you
• From a parent, guardian, nominee, family member or authorised representative
• Through our website contact form or a Meta lead form
• Through Facebook, Instagram, email, telephone or in-person communication
• From support coordinators, plan managers, allied health professionals or other service providers, with your consent or where legally authorised
• While arranging, providing and reviewing disability support services

If you submit information through Facebook or Instagram, Meta may process that information under its own privacy policies before providing it to us.

WHY WE COLLECT AND USE INFORMATION

We may collect, hold and use personal information to:

• Respond to enquiries and contact prospective participants or their representatives
• Understand support needs and determine whether our services may be suitable
• Arrange, provide, review and improve disability support services
• Communicate with participants, families, representatives and other authorised providers
• Manage service agreements, scheduling, invoicing and administration
• Maintain participant safety and respond to incidents, complaints or emergencies
• Meet NDIS, legal, insurance, auditing and regulatory requirements
• Improve our website, advertising and communication
• Send relevant updates or marketing communications where permitted

You can ask us to stop sending marketing communications at any time.

WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information to:

• Workers, contractors and authorised representatives of Little Light Disability Services who require it to perform their duties
• Guardians, nominees, support coordinators, plan managers, allied health professionals and other providers where you have consented or disclosure is otherwise authorised
• Technology, website-hosting, cloud-storage, accounting, communication and administrative service providers
• Insurers, auditors, professional advisers and regulatory bodies
• Emergency services or other parties where disclosure is necessary to prevent a serious threat to health or safety
• Government agencies or other parties when required or authorised by law

We do not sell personal information.

STORAGE AND SECURITY

We may hold personal information electronically or in paper records. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure systems, password protection and limiting access to people who need the information for their work.

We retain personal information only for as long as it is required for service delivery, legal, NDIS, insurance and regulatory purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Some technology providers we use may store or process information outside Australia, including in the United States and other countries where their systems or service providers operate. We take reasonable steps when selecting and using service providers that handle personal information.

WEBSITE, COOKIES AND THIRD-PARTY SERVICES

Our website may use cookies and third-party services, including website hosting, security tools and Google reCAPTCHA. These services may collect technical information such as your IP address, browser type, device information and website activity.

You can adjust your browser settings to limit cookies, although some website features may not function correctly as a result.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email matin@littlelight.com.au. We may need to confirm your identity before providing access or making changes. If we cannot fulfil a request, we will explain why where required by law.

PRIVACY COMPLAINTS

If you have a question or complaint about how we have handled personal information, contact:

Little Light Disability Services
Email: matin@littlelight.com.au
Website: https://littlelight.com.au

We will review your concern and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through https://www.oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on our website with the date it was last updated.