Refunds & Returns
We will exchange or refund your items provided the items and its packing is in its original condition with the original tags attached.
See below for the time frame your refund and exchange must be made in. Full priced items: can be returned within 28 days of the date of purchase for refund, store credit or exchange. Sale items ( including items purchased with a sale code): can be returned 14 days of purchase for store credit or exchange only. Shipment costs (both initial and return) for return or exchange are at the cost of the customer and are non-refundable.
All orders received before 11:00 AM on business days will be shipped the same day. Any orders received outside these times will be shipped the following business day.
Shipping cost Australian standard shipping: $8.95 2-7 business days Free Australian standard on all Australian orders over $100 Please note: shipping timeframes are estimations only.
If you need your items urgently please email us prior to check out so we can help. We can also offer express shipping with an extra cost. Please ensure you enter the correct delivery address.
Littlelight.com.au is not responsible for incorrectly entered delivery address and there may be additional costs for a redelivery.
How do I return my items:
Simply print off and fill out our return form (Which can be downloaded here), and send it along with the returned items back to us. Please allow 3 business days to process your return, once received.
Once your return has been processed, you will receive an email confirming the refund, exchange or store credit.
Little light recommends that customer return their items using traceable mail ( with tracking code), as we are not responsible for items that are lost during transit.
If you receive an item that is faulty, please contact us to request a refund, exchange or store credit. Faulty items can then be sent to us to be assessed.
Once received and deemed faulty, we will provide a refund, exchange or store credit, as well as refund the return postage. If the item is deemed not to be faulty, it will be returned to the customer at their expense.
Here at little light, we stock some of the top Australian children's clothing brands, as well as international labels. believe in Design and Quality.
We hope they’ll bring your family joy and precious memories with our special gifts :)